Senior Technical Support Trainer (AI Learning Solutions Engineer) - Customer Experience (CX)

NICE Systems · 📍 Canggu, Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 40000000 - 60000000
NICE Systems is seeking a highly skilled and experienced Senior Technical Support Trainer to join our Customer Experience (CX) team in Canggu, Bali. In this role, you will be responsible for training and supporting our customers in the implementation and utilization of our AI-powered learning solutions. This is an exciting opportunity to contribute to the success of our customers and to help shape the future of customer experience management.

📋 Tanggung Jawab Pekerjaan

Develop and deliver technical training programs for our customers, focusing on our AI-powered learning solutions.,Provide technical support and guidance to customers during the implementation and utilization of our solutions.,Collaborate with our product development team to ensure that our training programs are aligned with the latest features and functionalities of our solutions.,Conduct regular training sessions, workshops, and webinars to educate and empower our customers.,Monitor and evaluate the effectiveness of our training programs, and make recommendations for improvement.,Stay up-to-date with the latest trends and best practices in customer experience management and AI-powered learning solutions.,Build and maintain strong relationships with our customers, and act as a trusted advisor and resource.,Participate in cross-functional projects and initiatives to support the overall success of our customers and the company.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Information Technology, or a related field.,Minimum of 5 years of experience in technical training, technical support, or a related role in the customer experience management industry.,Strong knowledge of AI-powered learning solutions and customer experience management concepts and technologies.,Excellent communication, presentation, and interpersonal skills.,Ability to work independently and as part of a team in a fast-paced and dynamic environment.,Proficient in English, both written and spoken.,Experience with NICE's customer experience management solutions is a plus.,Certifications in customer experience management, AI, or related fields are a plus.

🛠️ Keahlian

Technical training and supportCustomer experience managementAI-powered learning solutionsProject managementCommunication and presentation skillsProblem-solving and analytical skillsCollaboration and teamworkContinuous learning and adaptation
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