Front Desk Receptionist

Central City Pratama is seeking a dedicated and customer-focused Front Desk Receptionist to join our team. In this role, you will be the first point of contact for our guests, ensuring a warm and welcoming experience. We offer a competitive salary and a collaborative work environment.

If you are passionate about hospitality and have excellent communication skills, we encourage you to apply. Join us and be part of a team that values your contributions and growth.

This is a full-time position located in the heart of Balikpapan. If you are ready to take on this challenging yet rewarding role, we look forward to hearing from you.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Greet guests upon arrival and assist them with check-in and check-out procedures.
• Answer and direct guest inquiries and requests.
• Maintain a clean and organized front desk area.
• Handle guest complaints and resolve issues to ensure satisfaction.
• Assist with guest reservations and room assignments.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Monitor and record guest arrivals and departures.
• Perform other duties as assigned.

🎓 Kualifikasi & Syarat

Kualifikasi:

• High school diploma or equivalent.
• Minimum 1 year of experience in a front desk or receptionist role.
• Excellent communication and interpersonal skills.
• Proficiency in English and Indonesian languages.
• Strong organizational and multitasking abilities.
• Familiarity with hotel management software is a plus.
• Ability to work well under pressure and meet deadlines.
• Positive attitude and customer service orientation.

🛠️ Keahlian

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