Merchant Relations Officer - Palembang (SME Merchant Engagement & Sales)

Dwi Cermat Indonesia is seeking a dynamic and results-driven Merchant Relations Officer to join our team in Palembang, Sumatera Selatan. In this role, you will be the bridge between our company and SME offline merchants using our Merchant platform. Your mission is to drive sales and engagement by understanding merchant needs and delivering tailored solutions. With a strong background in sales and a passion for helping small businesses grow, you'll play a crucial role in expanding our merchant base and ensuring their success.

Dwi Cermat Indonesia is a trusted name in the digital payment and financial services industry, known for our innovative solutions and commitment to customer satisfaction. Our Palembang office is at the heart of Sumatera Selatan, providing a vibrant and supportive environment for our team. As a Merchant Relations Officer, you'll work closely with our sales team, product managers, and merchant support to deliver exceptional service and drive business growth.

Daily, you'll be handling merchant onboarding, conducting sales calls and meetings, and providing ongoing support to ensure merchants are maximizing the benefits of our platform. You'll use tools like Salesforce, HubSpot, and Zoom to manage customer relationships and track performance. This is an exciting opportunity to leverage your sales expertise and contribute to the success of our merchant partners.

📋 Tanggung Jawab Pekerjaan

• Manage the entire merchant onboarding process, from initial contact to activation.
• Conduct sales calls and meetings with potential and existing merchants to drive sales and engagement.
• Provide ongoing support and training to merchants to ensure they are successfully using our platform.
• Monitor merchant performance and provide insights to the sales and product teams.
• Collaborate with the merchant support team to resolve any issues or concerns merchants may have.
• Use Salesforce and HubSpot to manage customer relationships and track performance.
• Attend and participate in industry events and conferences to build relationships and stay up-to-date on market trends.
• Contribute to the development of sales strategies and plans to drive business growth.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in sales, account management, or a related field, preferably in the financial services or digital payment industry.
• Proven track record of meeting and exceeding sales targets.
• Strong understanding of the SME (Small and Medium Enterprise) sector and the challenges they face.
• Excellent communication and negotiation skills.
• Fluency in both written and spoken Indonesian and English.
• Ability to work independently and as part of a team.
• Proficient in using Salesforce, HubSpot, and Zoom.

🛠️ Keahlian

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